Privacy notice

Last updated: 3rd July 2023

This website is operated by HelloDPO Solutions Ltd. HelloDPO Solutions Ltd values your privacy and respects the rights you have in relation to your personal data. This privacy notice (notice) will inform you about how we look after your personal data, provide details of your privacy rights and how the law protects you.

It is important that you read this notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This notice supplements the other notices and is not intended to override them.

1. What is the purpose of this notice and whose data do we collect?

a. This notice gives you information about how HelloDPO Solutions Ltd collects and processes your personal data when:

(i) you are interested in becoming a HelloDPO franchisee;

(ii) you give us your personal data at an in person or online event or conference;

(iii) you use this website ( (our website) and you provide personal data through the use of our website including when you sign up to receive information about franchising or you apply to become a franchisee.

b. Our services and our website are not intended for children and we do not knowingly collect personal data relating to children.

2. Who is the controller for my personal data and how can I make a complaint?

a. HelloDPO Solutions Ltd (registered number 11095240) is the controller for your personal data (referred to as “HelloDPO Solutions”, “we“, “us” or “our” in this notice). HelloDPO Solutions is registered with the Information Commissioner’s Office (ICO) with registration number You have the right to make a complaint about the processing of your personal data or any of your rights at any time to the ICO, ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

b. If you have any questions about this notice, including any requests to exercise your legal rights, please contact us using the details set out below:

t:   +44 (0)203 778 0737
a:  HelloDPO Law Ltd, 23 Cottingham Way, Thrapston, Northants, NN14 4PL

3. What happens if this notice is updated or my personal data changes?

This version of the notice was last updated on the date stated at the beginning of the notice and any historic versions can be obtained by contacting us at We will publish any changes to this notice on our website and where necessary we will also send you a copy via post or email. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

4. What are my rights under data protection law?

a. You have a number of rights in relation to how we use your personal data, these are set out below in more detail:

(i) Your right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

(ii) Your right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate personal data we hold about you corrected, though we may need to verify the accuracy of the new personal data you provide to us.

(iii) Your right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing under Section 4a(iv) (your right to object), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request for erasure because of specific legal reasons which will be notified to you, if applicable, at the time of your request.

(iv) Your right to object to processing of your personal data. This enables you to object to the processing of your personal data where we are relying on our legitimate interest (or that/those of a third party) and you want to object to processing on this ground as you feel the processing impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You also have the absolute right to object where we are processing your personal data for direct marketing purposes.

(v) Your right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the personal data is unlawful but you do not want us to erase it; (c) where you need us to hold the personal data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your personal data but we need to verify whether we have overriding legitimate grounds to use it.

(vi) Your right to data portability. This enables you to request transfer of your personal data to you or to a third party. We will provide your personal data (to you, or a third party you have chosen) in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

(vii) Your right to withdraw consent. This right arises at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you (if consent is necessary to the provision of such products or services). We will advise you if this is the case at the time you withdraw your consent.

b. If you wish to exercise any of the rights set out above, please contact us using the details set out in Section 2 (Who is the controller of my personal data and how can I make a complaint?). You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee for administrative costs if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

c. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information to speed up our response.

d. We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. For more information on the rights set out above and when they apply, please contact us at or see the guidance from the UK Information Commissioner on individuals’ rights.

5. What personal data do you collect about me?

a. Personal data means any information about an individual from which that person is identifiable or can be directly or indirectly identified.

b. Special categories of personal data means any information about you which includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any special categories of personal data about you. We may be required to collect information about criminal convictions and offences for example when we undertake anti-money laundering, anti-terrorism checks, or background checks, however, we will tell you if this is the case at the time of collection.

c. We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows. The terms below are mainly used in Section 10 (What do you use my personal data for and why?) to explain why we use the personal data in the way we do:

(i) Application Information this may include information about schools and universities you attended, your qualifications and experience, information about current and past employment and your interests.

(ii) Communication this includes the channel and method by which we communicate with you and the content of the communication.

(iii) Contact this includes personal and professional email address, contact information in social media profiles, personal and professional telephone numbers and business cards.

(iv) Identity this includes name, marital status, title, date of birth, gender, photograph and/or image, national insurance number, passport or identity card details and driving licence details.

(v) Marketing this includes your preferences in receiving marketing from us.

(vi) Technical this includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions and operating system and platform.

(vii) Usage this includes information about how you use our website and services.

6. What happens if I fail to provide you with my personal data?

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that personal data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to decline to provide services to you or enter into a contract with you, but we will notify you if this is the case at the time.

7. How do you collect personal data about me?

We use different methods to collect personal data from and about you including through the following interactions set out below:

a. Direct interactions. You give us your Identity, Communication, Contact and Financial data by filling in forms or by corresponding with us by post, phone, email or online (including via social media). This includes personal data you provide when you:

(i) request information about our becoming a franchisee;

(ii) subscribe to our blogs or publications;

(iii) request marketing to be sent to you;

(iv) give us your business card and contact details;

(v) send us your CV or other similar employment/education information; or

(vi) give us some feedback.

b. Automated technologies or interactions. As you interact with our website, we may automatically collect Technical data about your equipment, browsing actions and patterns. We collect this personal data by using a cookie, server logs and other similar technologies. You can see a copy of our cookie notice by clicking here.

c. Third parties. We receive personal data about you from the third parties below:

(i) Contact and Identity data from recruiters and head-hunters when they provide us with your CV for franchise opportunities.

d. Publicly available sources. We receive personal data about you from the public sources as set out below:

(i) Identity and Contact data from publicly available sources such as LinkedIn.

8. How do you use my personal data?

We will only use your personal data when the law allows us to. We may process your personal data without your knowledge or consent where this is required or permitted by law. Most commonly, we will use your personal data in the following circumstances and for the following purposes:

a. Legal or regulatory obligation – to comply with a legal or regulatory obligation to which we are subject, for example carrying out anti-money laundering checks;

b. Legitimate interest – where it is in our legitimate interests or that of another third party. We will always make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at;

c. Performance of contract – where it is necessary for us to process your personal data for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract; and

d. Consent – generally we do not rely on consent as a legal basis for processing your personal data. If we do, you can withdraw your consent at any time by checking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing communications sent to you or by contacting us at

9. What do you use my personal data for and why?

a. We have set out in the table below, a description of all the ways we use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We may process your personal data for more than one legal basis depending on the specific purpose for which we are using your personal data. Please contact us at if you need details about the specific legal basis we are relying on where more than one legal basis has been set out in the table below.

b. We will only use your personal data for the purposes for which we collected it, unless we consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to obtain explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at

c. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Purpose for processingData usedLegal basis relied on
To provide information to you about franchise opportunities
  • Identity
  • Contact
  • Communication
  • For our legitimate interests – to respond to requests for information from you and to grow our business
To review your franchise application
  • Identity
  • Contact
  • Communication
  • Application Information
  • Legitimate interests – to enable us to appraise franchise applications
  • Performance of a contract
To manage our relationship with you including notifying you about changes to our terms or this notice and other notifications which do not constitute marketing
  • Identity
  • Contact
  • Communication
  • Performance of a contract
  • Legal and regulatory obligation
  • Legitimate interests – to provide a good service to you
To send you our newsletter, to invite you to seminars, events and/or workshops and to manage your attendance at those seminars, events and/or workshops
  • Identity
  • Contact
  • Communication
  • Marketing
  • Legitimate interests – to grow and expand our business
  • Consent where communications are electronic unless the soft opt-in is used

To prevent and detect fraud against you or us.
  • Identity
  • Contact
  • Communication
  • Technical
  • Usage
  • Legitimate Interests – to minimise fraud which could be damaging for you and/or us.
  • Legal and regulatory obligation
To enforce legal rights or defend or undertake legal proceedings
  • Identity
  • Contact
  • Communication
  • Application Information
  • TechnicalUsage
  • To comply with our legal and regulatory obligations
  • Legitimate Interests, to protect our business, interests and rights
Gathering and providing information required by or related to audits, enquiries or investigations by regulatory bodies
  • Identity
  • Contact
  • Communication
  • Application Information
  • Legal and regulatory obligation
To administer and protect our business and our website including, ensuring the confidentiality of sensitive information, protecting the security of our systems and data, troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
  • Identity
  • Contact
  • Technical
  • Usage
  • Legal and regulatory obligation
  • Legitimate interests – to run our business, provide administration and IT services, network security and to prevent fraud
To respond to communications submitted through the contact form
  • Identity
  • Contact
  • Communication
  • Legitimate Interests -to respond to you in relation to your communication as a part of running and growing our business.

10. How do you use my personal data for marketing and how can I opt out?

a. We may use your Identity, Contact, Technical and Usage data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or have engaged us for services and, in each case, you have not opted out of receiving marketing communications.

b. You can ask us to stop sending you marketing communications at any time by checking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing communications sent to you or by contacting us at

11. Who do you disclose my personal data to?

a. We may have to share your personal data with the parties set out below for the purposes set out in the table in Section 9 (What do you use my personal data for and why?):

(i) HelloDPO Law Ltd, our sister company. If you submit a job application or request information about vacancies, your information may be shared with HelloDPO Law Ltd.

(ii) Service providers who provide IT and system administration services and access to platforms we use for operational purposes to run our business;

(iii) Professional advisers including lawyers, barristers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services to us and where these services are needed in relation to providing advice/services to our clients;

(iv) HM Revenue & Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances, for example to ensure we are complying with legal and regulatory obligations;

(v) Third parties who require access to the personal data we process for the purposes of the prevention or detection of crime or for the purposes of legal proceedings;

(vi) Fraud prevention agencies and credit reference agencies based in the UK for the purposes of undertaking anti-money laundering, anti-terrorism and other financial checks to ensure we are complying with our legal and regulatory obligations;

(vii) External auditors who provide auditing and similar compliance services to us to ensure we are complying with our legal and regulatory obligations when we provide services to you, process your personal data or where we are certified under any relevant schemes or certifications;

(viii) Financial providers who provide us with financial services and facilities; and

(ix) Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this notice.

b. We require all third parties to respect the security of your personal data and to treat it in accordance with the law and the terms of the contract we have in place with them where they are our third-party service providers. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

12. Where do you transfer my personal data to?

a. Some of our external third parties are based outside the UK/EEA so their processing of your personal data will involve a transfer of personal data outside the United Kingdom (UK) and/or the European Economic Area (EEA). Whenever we transfer your personal data out of the UK and/or the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is in place:

(i) We may transfer your personal data to countries that have been granted an adequacy decision by the European Commission and/or an adequacy regulation by the UK Secretary of State (as applicable) confirming that the country in question provides an adequate level of protection for personal data; or

(ii) we may use specific contracts approved by the European Commission and/or the UK (as applicable) which ensure that personal data is adequately protected. When we rely on this measure we will ensure that the third-party can comply with the provisions of such contracts and we have confirmed that the country to which the personal data is transferred provides enforceable datasubject rights and effective legal remedies for data subjects are available there; or

(iii) a specific exception applies under applicable data protection law.

b. Please contact us at if you want further information on the specific mechanism used by us when transferring your personal data out of the UK and/or EEA.

13. How do you safeguard my personal data?

a. We have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

b. We also have in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

14. How long will you use my personal data for?

a. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

b. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

c. Details of retention periods for different aspects of your personal data are set out in the table below:

Data typeRetention period
Prospective franchisees who have asked for information about franchising opportunitiesAs a general rule we will only keep your personal data for 3 years from the last communication with you whilst we are still using your personal data for the purposes for which it was obtained, for example sending franchise information to you, unless you opt-out of marketing or change your preferences which you can do at any time.
Prospective employees and/or contractorsWe will only retain your personal data, for example your CV and any Contact and/or Identity data, for a period of 3 months after our last communication with you, unless you have asked us to keep your personal data on file for longer in case a suitable vacancy arises, or you become an employee or contractor, in which event, the relevant privacy notices will apply.
All website visitorsPlease see our cookie notice for details of how long personal data is retained for when you visit our website.

18. Cookies

Please see our cookie notice for details of the cookie we use on our website.

End of notice

Website terms and conditions

Last updated: 3rd July 2023

These terms govern your use of the website (the “website”) and by accessing the website you agree to these terms. Please read these terms carefully.

This website is owned by HelloDPO Solutions Ltd, a company incorporated in England and Wales (registered number 11095240) whose registered office is at HelloDPO Solutions Ltd, 23 Cottingham Way, Thrapston, Northants, NN14 4PL. Reference in these terms to “HelloDPO Solutions”, “we”, “us” or “our” are to HelloDPO Solutions Ltd.

We may change these terms at any time, without notice, by updating this page and if you continue to access or use this website we will consider that you have accepted any changes. It is your responsibility to check these terms from time-to-time for such changes.

If you do not agree with or accept any of these terms, you should cease use of the website immediately.

These terms shall be governed by the laws of England and Wales and we and you submit irrevocably to the exclusive jurisdiction of the English Courts.

Website content
The information on this website is general information and is not intended to constitute professional or legal advice.

The information contained on this website is not directed to, nor intended for distribution or use by, any person or entity in any jurisdiction or country where the publication or availability of this website would be contrary to local law or regulation. You should not access the website if you know that your access would contravene applicable local, national or international laws.

Please note that no sale of products or services takes place on this website. Any agreement to provide legal services will be governed by separate terms and conditions in addition to these terms and will be provided to you separately.

While we make every effort to ensure that the website is available, we do not represent, warrant or guarantee in any way the website’s continued availability at all times or uninterrupted use by you of the website. We reserve the right to suspend or cease the operation of the website from time to time at our sole discretion.

Our liability to you
To the maximum extent permitted by law, we accept no responsibility for any loss (either direct or indirect) which may arise from reliance on information contained in this website or from the unavailability of the website for whatsoever reason.

The website and content on the website is provided “AS IS” and on an “AS AVAILABLE” basis and we do not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the website or any of the content. We try to ensure that all the content is correct at the time of publication. We do not accept any responsibility for any errors, omissions, or inaccurate information on the website.

Articles and other publications are current as of their date of publication and do not necessarily reflect the present state of the law or relevant regulation.

Copyright and use of content
Except where otherwise indicated, HelloDPO Solutions or its licensors are the owners of the copyright in all the content on the website and of all related intellectual property rights, including trademarks, registered trademarks and logos. Reproduction or use of the content on this site (in part or whole) is only permitted in accordance with the licence terms below.

Materials on the website may not be modified, reproduced, publicly displayed, performed, distributed or used for any public or commercial purposes without HelloDPO Solutions’ prior written consent.

You may print copies of the content for your personal use or for use by others within your organisation. You may also download any item to a local hard disk provided it is for your personal use or access within your organisation. If you do this you must ensure the item is copied in full with no amendments, all copyright notices are retained and the content is not used for commercial gain or in any other publication.

If you supply a copy to a third party, you are responsible for informing the third party that these licence conditions apply.

As a condition of your use of the website, you agree not to use the website for any purpose that is unlawful under applicable law or prohibited by these terms and conditions and to be responsible for ensuring that your use of the website is consistent with all applicable laws and regulations.

We reserve the right to prevent or suspend your access to the website if you do not comply with any part of these terms and conditions or any applicable law.

Third party sites or web pages to which this website is linked are for information purposes only and have not been reviewed by HelloDPO Solutions. We accept no responsibility for the content of such sites or web pages, nor do we accept responsibility for any losses or penalties incurred as a result of your use of any links or reliance on the content of any site to which this website is linked.

You may not frame, link or deep-link this website to any other website without our prior written consent. Should you wish to frame or to set up a link and/or deep-link to our website please contact

Data protection
For details about how we process your personal data when you use this website, including the use of cookies, please see our privacy notice and our cookie notice. The privacy and cookie notices form part of these terms and the conditions upon which we provide access to and permit use of this website.

Further important information
You can find information about our complaints procedure here and further legal information here.

If you have a question about these terms and conditions or the website itself, please contact

Complaints procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please make the complaint in writing (by email or by post) to the Director that is responsible for your matter (either Alison Deighton or Jenai Nissim) by post or email, using the following details:

Post: HelloDPO Law Ltd, 23 Cottingham Way, Thrapston, Northants, NN14 4PL

What will it cost?
We will not charge you for handling your complaint.

Please note that if we have issued a bill for work done on the matter, and all or some of the bill is not paid, we may be entitled to charge interest on the amount outstanding. This is explained in our terms of business.